PRIVACY POLICY
Last updated: June 2026
We are committed to protecting your personal data and your right to privacy. This policy explains what information we collect, how we use it and what rights you have in relation to it.
If you have any questions, please contact us at amanda@bigbrandimpact.com
1. Who we are
Big Brand Impact is a brand communications, media and reputation consultancy.
Controller: Amanda Wagg MCIPR
Trading as: Big Brand Impact
Address: Suite 141650, PO Box 7169, Poole, BH15 9EL
Email: amanda@bigbrandimpact.com
Website: bigbrandimpact.com
2. What personal data we collect and why
Enquiries and contact
When you contact us via email or any form on our website, we collect your name and email address and any information you choose to share with us. We use this to respond to your enquiry. The legal basis for this processing is legitimate interest.
Booking a call
We use cal.com to manage discovery call bookings. When you book a call, cal.com collects your name, email address and any information you provide in the booking form. This data is processed by cal.com in accordance with their own privacy policy, available at cal.com/privacy. The legal basis for this processing is the performance of a contract.
Purchasing a service
When you purchase a service through our website, your payment is processed by Stripe. We do not store your payment card details. Stripe processes your payment data securely in accordance with their privacy policy, available at stripe.com/gb/privacy. The legal basis for this processing is the performance of a contract.
Newsletter and email marketing
If you subscribe to our newsletter or email list, we collect your name and email address. We use MailerLite to manage and send our emails. Your data is stored securely by MailerLite in accordance with their privacy policy, available at mailerlite.com/legal/privacy-policy. You can unsubscribe at any time using the link in any email we send you. The legal basis for this processing is consent.
Website analytics
We use Google Analytics to understand how visitors use our website. This service uses cookies to collect anonymised data including pages visited, time spent on site and general location. We do not use this data to identify you personally. You can opt out of Google Analytics tracking by installing the browser add-on available at tools.google.com/dlpage/gaoptout. The legal basis for this processing is legitimate interest.
3. Cookies
Our website uses cookies. Cookies are small text files stored on your device by your browser. We use cookies to:
analyse website traffic via Google Analytics
remember your preferences and improve your experience
You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
4. How long we keep your data
We keep your personal data only for as long as necessary for the purpose it was collected, or as required by law. Specifically:
Enquiry data is kept for up to two years
Client data is kept for up to six years in line with HMRC requirements
Newsletter subscriber data is kept until you unsubscribe
5. Who we share your data with
We do not sell your personal data. We share data only with the third party service providers named in this policy — cal.com, Stripe and MailerLite — solely to deliver our services to you. Each of these providers is bound by their own data processing obligations and GDPR compliance commitments.
6. Your rights
Under the UK GDPR you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict how we process your data
Withdraw consent at any time where consent is the legal basis for processing
Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at amanda@bigbrandimpact.com. We will respond within 30 days.
7. Data security
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it. However, no transmission of data over the internet can be guaranteed to be completely secure. If you have concerns, you are welcome to contact us by telephone or post instead.
8. Changes to this policy
We may update this policy from time to time. The most recent version will always be available on our website. We recommend checking it periodically.
9. Contact
If you have any questions about this privacy policy or how we handle your data, please contact:
Amanda Wagg MCIPR
Big Brand Impact
Suite 141650, PO Box 7169, Poole, BH15 9EL
amanda@bigbrandimpact.com
